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Client Terms
Last updated: September 29, 2026
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These terms explain how appointments, cancellations and payments work at Village Therapy. Please read them before booking. Your clinician will also explain any arrangements specific to your work together.
Who You Are Booking With
When you book a session through Village Therapy, Village Therapy is the seller of the service and your payment agreement is with Village Therapy. The individual clinician named in your booking provides the clinical session.
Our clinicians practise independently and are responsible for the professional care they provide. Village Therapy manages booking, invoicing and collection of payment. Invoices are issued by Village Therapy, and any unpaid amount is owed to Village Therapy. If you have a question about an invoice or payment, please contact Village Therapy. If you have a question about your clinical work, please contact your clinician.
Booking an Appointment
When you book, you choose a clinician, service and appointment time. The length and price of the appointment are shown during booking or agreed with you before the appointment is confirmed.
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A free introductory call is an opportunity to ask questions and see whether the clinician may be a good fit. It is not a therapy session or a commitment to begin ongoing therapy. If a different service or clinician appears more suitable, we will discuss that with you.
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For child, family and couples appointments, the clinician may agree additional arrangements with you about who attends, communication between participants and information shared in sessions.
Prices and Payment
Fees vary by clinician and service. The price applicable to your appointment is the price shown when you book or otherwise agreed with you before the appointment. Any change to the fee for future sessions will be communicated in advance.
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Village Therapy issues the invoice and receives payment for the session, including where the session is provided by an independent clinician. Please pay by the due date stated on your invoice. Contact Village Therapy promptly if an invoice appears incorrect or you are having difficulty paying.
Your clinician may ask you to settle an overdue invoice before scheduling further appointments. If an invoice remains unpaid when another appointment is approaching, your clinician may contact you about rescheduling that appointment.
Cancellations and Missed Appointments
You can cancel or reschedule without a fee if you give at least 24 hours’ notice before the appointment starts.
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If you cancel with less than 24 hours’ notice or do not attend, your clinician may charge a fee of up to the full price of the booked session. Please contact us as soon as you know you cannot attend. Your clinician can tell you how to cancel or reschedule your appointment.
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If Village Therapy or your clinician needs to cancel an appointment, you will not be charged for that appointment. We will contact you to arrange another time where possible.
Online Appointments
For an online session, please join from a private place with a reliable connection. Your clinician will tell you which platform to use. If a technical problem interrupts the session, contact your clinician so you can agree how to proceed.
Confidentiality and Personal Information
We handle client information in accordance with our Client Privacy Policy. Your clinician will explain confidentiality and its limits at the start of your work together, including any arrangements relevant to couples, families or children.
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Please use the contact method your clinician recommends for sensitive clinical information. Our website contact form and ordinary email should not be used for urgent requests.
Emergencies
Village Therapy does not provide an emergency or crisis service, and messages may not be read immediately. If you are in immediate danger, call 112. For urgent medical or mental health guidance in the Capital Region of Denmark, call 1813.
Questions or Concerns
If you have a question about a booking, fee or invoice, or a concern about your experience, please contact Village Therapy at info@villagetherapy.dk. For a clinical concern, you may also speak directly with your clinician.
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Village Therapy
Kompagnistræde 16, 2.
1208 København K
info@villagetherapy.dk
+45 30 13 60 11
CVR: 43874721